Online Policies
Hannah's Home Accents
455 Lake St.
Antioch, IL 60002
tel. (888) 784-6638 toll free 888-78-HOME8
click here for a map/directions
Returns & Exchanges
Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, please return your merchandise within 15 days for a prompt and courteous exchange or refund. Jewelry (Annaleece, Pandora, etc.) is not returnable. (Shipping charges and custom orders are non-refundable.) Return shipments should be pre-paid with the package securely wrapped. Please call customer service at 888-784-6638 before returning any item. If the items are damaged, notify us at 888-784-6638. We will gladly exchange the damaged item for a new one or we will gladly give credit for anything else at hannahs.com.
Shipping & Handling
All orders of in-stock merchandise normally ship within 72 hours. You should expect to receive your merchandise in 5 to 10 business days. We ship via UPS. Shipping is available Monday-Friday. Please note, UPS cannot deliver to a P.O. Box, so we need a street address, or if using a rural route number, complete address and the nearest crossroad.
Sales Tax
Shipments to Illinois include 6.5% sales tax. All other states have 0% sales tax added to the shipment.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
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